At JP Wholesale Ltd, we are committed to supplying quality products to our customers. Please inspect all goods immediately upon delivery and notify us promptly of any issues.

1. GENERAL POLICY

We strive to ensure all products supplied meet expected quality standards. If you are dissatisfied with your purchase, please contact us as soon as possible.

2. YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation.

3. ELIGIBILITY FOR RETURNS

Returns may be accepted where:

• Goods are faulty or damaged

• Goods are incorrectly supplied

• Goods are not as described

• Goods remain unopened, unused, and in their original packaging

Proof of purchase is required for all returns.

4. NON-RETURNABLE ITEMS

The following items cannot normally be returned:

• Opened food products

• Partially consumed products

• Fresh produce

• Chilled products

• Frozen products that have been opened or improperly stored

• Products without proof of purchase

• Clearance or promotional items unless faulty

5. DAMAGED OR INCORRECT ITEMS

If goods arrive damaged, faulty, or incorrect, customers must notify us within 24 hours of delivery.

Please provide:

• Order Number

• Product Details

• Photographs where applicable

Upon verification, we may offer:

• Replacement Products

• Credit Notes

• Refunds

6. RETURN PROCESS

To request a return:

Email: sales@jpwholesaleltd.co.uk

Telephone: 0161 938 8848

Please provide your:

• Order Number

• Business Name

• Product Details

• Reason for Return

Our team will review the request and advise on the next steps.

7. REFUNDS

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on payment providers and banking institutions.

8. WHOLESALE ORDERS

Certain wholesale or bulk orders may be subject to specific return conditions agreed at the time of purchase.

JP Wholesale Ltd reserves the right to refuse returns that do not meet the requirements of this policy.

9. CONTACT DETAILS

JP Wholesale Ltd

Unit 35, Willan Industrial Estate

Salford

M50 2GR

United Kingdom

Email: sales@jpwholesaleltd.co.uk

Telephone: 0161 938 8848

Website: www.jpwholesaleltd.co.uk